Customer Retention

Job Overview

Cogetel Ltd. (ONLINE)

Job Title:

Customer Retention

Close Date:

Oct 31, 2020


Phnom Penh, 🇰🇭 Cambodia


$250.00 - $350.00






English (Good)

Job Category:

Accounting / Finance

Customer Service

Job Type:


Job Requirement / Qualifications

• Pro-Active to existing customer and best effort to 
customers termination
• Conduct welcome call to new connected customer to brief on 
billing cycle & payment, value added service & feature, 
and how to get support.
• Prepare full account development plan in order to identify 
all aspects of customers business in terms of revenue, 
requirements, opportunities, risk, etc.
• Call visit to existing customers and site visit to find 
out the customers’ satisfaction on ONLINE’s and offer a 
solution if needed.
• Get list few months alert before customer due contract end 
to review on service package compare to current market 
price by offer loyalty upgrade by quarterly.
• Dealing with customer through call, face to face who wish 
to terminate service either during or contract expired.
• Investigate the complaint and cooperate with Technical 
Support Team to offer the appropriate solution for problem 
• To create / maintain excellent relationships with 
customers and with the specified persons and be able to 
tailor pitch the product according to their specifications.
• Comply with Sales process and mechanism of the company to 
ensure Business Professionalism &Integrity.
• Escalate customer requests for special privileges to 
manager for approval on a case to case basis.
• Perform other tasks assigned by line manager

Job Duties / Responsibilities

• BBA or other qualifications or specialized / skills / 
• Strong knowledge of customer behavior and sale and 
• Strong team work and friendly
• Good interpersonal and communication skills
• Passion for sales and willing to work hard
• Good command of English or Chinese is an advantage.
• Computer literacy (Microsoft Office), internet and e-mail
• English and Khmer language

Interested candidates invited to send your updated CV to us as below:

Tel: 081 78 78 15 (Mr. Heat Chhunly)

How To Apply

Interested candidates, please use contact detail below to apply for the job

Company Name: Cogetel Ltd. (ONLINE)
Contact Person: Heat Chhunly
E-mails: 1 chhunly.heat@cogetel.com.kh
Phones: 1 081 78 78 15/ 092 555 010
Websites: 1 https://www.online.com.kh

#60, Monivong BLvd, Sangkat Wat Phnom, Khan Daun Penh, Phnom Penh

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