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Executive, Customer service

Job Overview
E7df06105a6d2f76e4dff4d83520f8164472a008

Sovannaphum Life Assurance Plc.


Job Title:

Executive, Customer service

Close Date:

Nov 12, 2020

Location:

Phnom Penh, 🇰🇭 Cambodia

Salary:

(Negotiable)

Hiring:

1

Sex:

Male

Female

Languages:

English (Good)


Job Category:

Customer Service

Job Type:

Full-Time

Job Requirement / Qualifications

Bachelor Degrees in psychology, management, or related field.
- 2 year experience required in customer service
- Computer literacy
- Good command in English
- Critical thinking, communication,
- Good coordination
- Good interpersonal skills, and service mind
- Good analytical skill, planning, controlling, following, assessing
- Able to work under pressure

Job Duties / Responsibilities

- Responsible for advise, follow up, coordinate, and facilitate sales teams and customers which include underwriting process, policy rights, change request, policy renewal, check outstanding premium, claim.
- Coordinate and solve problems regarding incoming documents from sales and customers. Check daily document log.
- Coordinate and solve problems regarding outgoing documents to sales and customers such as insurance policies in the customer service area.
- Report a summary of policy cancellation and customer satisfaction to the management.
- Provide strategies and report monthly summary of the number of customers who are convinced to keep their policy instead of cancelling.
-Visitor and customer facilitation which includes providing visitor ID to visitors and greeting customers at marketing events.
- Carry out other duties appropriate to this post as requested by line manager.

How To Apply

Interested candidates, please use contact detail below to apply for the job

Company Name: Sovannaphum Life Assurance Plc.
Contact Person: Human Resources Department
E-mails: 1 jobs@sovannaphumlife.com
Phones: 1 (855) 23 966 955
Websites: 1 http://www.sovannaphumlife.com
Address: Canadia Tower, 25th Floor, No. 315, Aug Duong St. (conner of Monivong Blvd.), Phnom Penh.
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