IT Technical Support Specialist

Job Overview

CMED Group

Job Title:

IT Technical Support Specialist

Close Date:

Nov 14, 2020


Phnom Penh, 🇰🇭 Cambodia









English (Good)

Job Category:

Information Technology

Job Type:


Job Requirement / Qualifications

- BA/BS Degree or equivalent work experience
- 2+ years of experience in an technical support / IT help desk role
- Expertise in standard desktop hardware and software and the ability to resolve user issues.
- Desktop networking support skills are necessary.
- Familiarity and prior usage of Windows operating systems, Microsoft Office applications,networking, PC hardware, wireless technology management, basic wiring, Active Directory, video conferencing, web-based applications and remote support.
- Traveling between sites location within Phnom Penh is required.
- Ability to work in a high volume fast paced environment required.
- Strong Windows 7/10 support and troubleshooting skills required.
- Experience working in a Microsoft Active Directory environment required.
- Documentation skills required.
- Strong communication skills in English (both written and spoken) will be considered a major advantage.

All interested applicants, please kindly send your latest resume & cover letter with current photo to HR & Admin department through below address:

CMED Group Co., Ltd: #252-254, Street 63 Corner Street 400, Sangkat Boeung Keng Kang I, Khan Chamkamorn, Phnom Penh, Cambodia.
Mobile Phone : 098 28 84 17/ 012 57 39 10
E-mail : jobs@cmedgp.com , c.vanny@cmedgp.com

Job Duties / Responsibilities

This role will provide technical support for end-users at onsite and offsite company locations. S/he will represent the Group IT department for both internal and external customers in a positive way by demonstrating responsibility of judgment, confidentiality and professionalism.

- Response to user requests and provide resolution via phone, in person, or remotely.
- Act as first point of contact.
- Use a multitude of different troubleshooting mechanisms to resolve issues in a timely manner.
- Activities require interaction with application software and operating systems to diagnose and resolve problems.
- Resolve problems quickly when possible, following established procedures
- Solving printer and print queue administration issues.
- Ability to multi-task and prioritize a broadly ranging set of responsibilities daily and long-term.
- Escalates incidents / service requests as appropriate.
- A strong understanding of company-specific applications and technologies.
- Document issues and resolutions.
- Must be able to work flexible work hours including nights and weekends in urgent cases.
- Implement and convey company policies to users.
- Any other tasks assign by supervisor

How To Apply

Interested candidates, please use contact detail below to apply for the job

Company Name: CMED Group
Contact Person: Human Resource Department
E-mails: 1 c.vanny@cmedgp.com
Phones: 1 098 28 84 17
2 012 57 39 10
Address: No.252-254, St.63 Corner St.400,Sangkat Boeng Keng Kang I, Khan Chamcarmon, Phnom Penh, Cambodia
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