Senior VIP Banking Officer

Job Overview

Foreign Trade Bank of Cambodia (FTB)

Job Title:

Senior VIP Banking Officer

Close Date:

Oct 31, 2020


Phnom Penh, 🇰🇭 Cambodia









English (Good)

Job Category:

Customer Service

Job Type:


Job Requirement / Qualifications

Bachelor’s Degree in banking or related field.
Three years’ experience with demonstrated superior performance in managing a team of customer service specialists.
Sales skills and understanding of sales culture preferably acquired in the Financial Services Sector.
Extensive supporting business development planning, documentation, and implementation.
Demonstrated high level interpersonal and communication skills.
Thorough knowledge of bank procedures, products, and services.
Demonstrated staff management experience.
Good planning, problem-solving & organizing skills.
A strong desire to work in a team and deal with the challenge
Computer literacy and English language proficiency

Job Duties / Responsibilities

Customer acquisition for VIP deposit product. Assign sales meeting through the introduction of VIP banking products, manage existing customer portfolio, new FUM growth, and new customer
Leverage existing customer relationship to maximize cross-selling product
Ensure that the highest quality of service is offered in the VIP premises at all times.
Leverage portfolio profit by retaining profitable business and influencing pricing, customer behavior, cross-sell
Effective handling of customer issues and complaints
Ensure you and your team are aware of and compliant with FTB’s policies and procedures at all times. Maintain accurate records.
Identify potential risks and put appropriate mitigation plans in place.
Prevent and/or minimize frauds, forgeries, and losses.
Conduct spot compliance and security audits to ensure staff operates above minimum service standards.
Champion the implementation and sustainability of the VIP Service Proposition.

How To Apply

Interested candidates, please use contact detail below to apply for the job

Company Name: Foreign Trade Bank of Cambodia (FTB)
Contact Person: HR Department
E-mails: 1 hr@ftbbank.com
Phones: 1 023862111
Websites: 1 http://www.ftbbank.com
Address: Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara, Phnom Penh
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