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Staff of Customer Care Center (Call Center)

Job Overview
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Foreign Trade Bank of Cambodia (FTB)


Job Title:

Staff of Customer Care Center (Call Center)

Close Date:

Oct 31, 2020

Location:

Phnom Penh, 🇰🇭 Cambodia

Salary:

(Negotiable)

Hiring:

2

Sex:

Male

Female

Languages:

English (Good)


Job Category:

Customer Service

Job Type:

Full-Time

Job Requirement / Qualifications

Bachelor Degree in Banking or related field
Experiences in Call Centre operations
Knowledge of customer service principles and practices
Knowledge of call center telephony (Avaya System) and technology
Being able to deal with all types of people
Demonstrate superb customer service skills
Excellent interpersonal and verbal communication skills
Computer literacy and English language proficiency
Females are preffered

Job Duties / Responsibilities

Answer calls professionally and responds to customer’s inquiries as quickly as possible
Handle and resolve customer complaints
Provide customers with products and services information Identify and escalate priority issues
Produce call reports and report issue/problem to the supervisor in a timely manner
Provide outstanding and consistent services to provide solution to customers
Create and maintain an environment which is easy and friendly experience for the customer through highly professional service level
Research required information using available resources Perform other duties as assigned by the supervisor

How To Apply

Interested candidates, please use contact detail below to apply for the job

Company Name: Foreign Trade Bank of Cambodia (FTB)
Contact Person: HR Department
E-mails: 1 hr@ftbbank.com
Phones: 1 023862111
Websites: 1 http://www.ftbbank.com
Address: Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara, Phnom Penh
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